Frequently Asked Questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Contact us on info@reedesigned.co.uk
Where do you ship to?
We currently ship to the UK, US, Canada, Europe, Australia and New Zealand.
We will be expanding our delivery locations soon! Sign up to our news letter or contact us on info@reedesigned.co.uk to find out when we will be delivering to your location.
When will I get my order?
UK and International deliveries arrive in 3-5 business days as standard.
If you need your order in a hurry, select express delivery at checkout (currently only available for UK deliveries).
Is Broo dishwasher safe?
The glass components, so Brew Chamber and Collection Chamber are dishwasher safe. However we do not advise putting any other parts in the dishwasher. The cork lid should only be wiped clean with a damp cloth and all other components can be hand washed.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Shipping is free to the UK mainland on orders over £50.
Can Broo be used for coffee?
Yes! For the best results, we recommend using a paper filter in addition to the reusable filter Broo comes with, as ground coffee is more fine that loose leafe tea.
Do I have to use loose leaf tea in Broo?
No, you can use teabags in your Broo. We just recommend loose leaf tea so the leaves have more room to infuse in the brew chamber.
How do I prevent tea leaves going in my drink?
Especially if you are brewing a fine tea, we recommend removing the filter from your Broo before pouring. You can see more in our tips video on HOW TO USE BROO.